About Me

I ramble about a number of things - but travel experiences, movies and music feature prominently. See my label cloud for a better idea. All comnments and opinions on this blog are my own, and do not in any way reflect the opinions/position of my employer (past/current/future).

21 May 2011

Service Credit

In the IT outsourcing industry, service credits are used when the service provider does not meet the service level agreement targets. Late last month (around Freedom day), roadworks near my house led to a cut in the Telkom cables, resulting in an interruption in service (for about a week). I was glad to see on my latest Telkom bill that the full month's subscription fee (line rental etc) was reversed; which is very much unlike other service providers in South Africa (I am thinking of my cellphone contracts in particular). So, well done to Telkom - a rare, but deserved compliment.

1 comment:

David Xu said...

WOW, that is pretty impressive and proactive from Telkom's side of things.

Now, if they would only consider installing a damn phone line at my place...