Service Credit

In the IT outsourcing industry, service credits are used when the service provider does not meet the service level agreement targets. Late last month (around Freedom day), roadworks near my house led to a cut in the Telkom cables, resulting in an interruption in service (for about a week). I was glad to see on my latest Telkom bill that the full month's subscription fee (line rental etc) was reversed; which is very much unlike other service providers in South Africa (I am thinking of my cellphone contracts in particular). So, well done to Telkom - a rare, but deserved compliment.