Rather it is the difference in maintenance and enforcement of rules. For example, Park Station's stairs down to the platform has a distinct smell of urine; platforms are not really clean; and rules like no smoking in public spaces are not enforced. It also goes wider into signage, sub standard ticketing (no ticket machines?) and just a generally creaking system.
The one thing that Gautrain can learn - cabin seating. Metro Rail's cabin design with two rows of seats with lots of standing room is far more efficient for commuter transport; and would be a better design for Gautrain too. And Metro Rail can learn from the better enforcement of rules.
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